Refund Policy
RETURNS
Our commitment is to your complete satisfaction. This generous refund policy is designed to ensure a hassle-free experience if you're not completely delighted with your purchase.
- Our 30-Day Satisfaction Guarantee: We offer a 30-day return policy, giving you a full 30 days after receiving your item to request a return and receive a refund. We believe you should have ample time to ensure your new purchase fits perfectly into your life.
- Opened or Unopened, We've Got You Covered: We understand that sometimes an item might not meet your expectations even after opening the package. Our policy happily applies to both used (opened) and unused (unopened) products. For the most seamless full refund process, we kindly ask that items are returned in their original packaging if possible, but this is not always a strict requirement.
- Easy Return Process: To initiate a return, simply contact our customer service team via the provided contact methods on our website. If your return request is approved, we will promptly provide you with a pre-paid return shipping label and clear instructions on how and where to send your package. Please note that returns sent without first requesting a return authorization cannot be processed.
- Damages, Issues, or the Wrong Item? No Problem! We urge you to inspect your order upon delivery. If you receive an item that is defective, damaged, or if it's not what you ordered, please contact us immediately. We are dedicated to evaluating the issue swiftly and making it right for you, whether that means a replacement or a full refund.
- Understanding Non-Returnable Items: To ensure safety and hygiene, certain types of items cannot be returned. These typically include perishable goods, custom-made or personalized products, and personal care goods (such as beauty products once opened). We also cannot accept returns for hazardous materials, flammable liquids, or gases. Sale items and gift cards are also exempt from returns. If you have any concerns about a specific item, please reach out to our customer service team.
- Swift Refunds: Once we receive and inspect your returned item, we will notify you about the approval status of your refund. If approved, your refund will be automatically processed to your original payment method within 10 business days. We appreciate your patience, as it can sometimes take additional time for your bank or credit card company to process and post the refund.
- Need Assistance with Your Refund? If more than 15 business days have passed since your refund was approved and you haven't received it, please don't hesitate to contact our customer service team. We're here to help ensure you receive your refund promptly.